Refund Policy

1. What Can Be Refunded

This Policy applies to Flashcards Pro — a one-time purchase of 100 ₴ that unlocks lifetime access for the account that made the purchase. There are no subscriptions, recurring charges, or other paid features, so there is nothing else to refund.

2. 14-Day Money-Back Guarantee

If Pro isn't for you, we will refund the full 100 ₴ when all of the following are true:

• Your Pro payment status is success (we cannot refund a payment that never completed).
• You request the refund within 14 calendar days of the successful payment date.
• The request comes from the email address on the account that made the purchase.

No explanation is required, though feedback is always welcome.

3. How to Request a Refund

Email hello@flashcards.best from the address on your account with:

• Subject line: Refund request.
• The date of your Pro purchase (visible in Settings → Billing).
• Optionally, the Monobank invoice ID from your billing history.

We aim to respond within 2 business days. You don't need to contact your bank — we initiate the reversal through Monobank.

4. How the Refund Reaches You

Once approved, we trigger the reversal through Monobank's merchant API. Refunds go back to the same card that was used for the original payment — we cannot send funds to a different card, bank account, or wallet.

• Monobank cards: the 100 ₴ typically appears within a few minutes to a few hours.
• Other Ukrainian banks: usually 1–3 banking days.
• International cards: up to 7–10 banking days, depending on your card issuer's settlement schedule.

The refund appears on your statement as a reversal of the original "Flashcards" or "plata by mono" charge. If 10 banking days have passed and you don't see the credit, email us — we will share the Monobank reversal reference so your bank can locate it.

5. What Happens to Your Pro Access

When a refund is issued, your account is automatically downgraded from Pro back to the free plan. Decks and cards that exceed free-plan limits (10 decks, 10 cards per deck) remain in your account but become read-only — you can still study them; you cannot add new ones beyond the limits until you upgrade again or remove the surplus. Your study history, statistics, and shared decks are preserved.

6. Failed, Expired, or Reversed Payments

If Monobank reports your payment as failure, expired, or reversed, no funds were captured and there is nothing to refund. Pro will not be activated. You can simply attempt the purchase again from Settings → Billing.

7. Duplicate Charges

Pro is a one-time purchase — only the first successful 100 ₴ payment is required. If you see a duplicate "Flashcards" or "plata by mono" charge on your statement, email us with both transaction dates and we will refund the duplicate immediately, regardless of the 14-day window.

8. After the 14-Day Window

Refunds requested after 14 days are at our discretion. We will review the request and refund where there is a clear technical failure on our side (e.g., Pro features unavailable, account loss caused by our error) or as required by applicable consumer-protection law.

9. Chargebacks

Please contact us before opening a chargeback or dispute with your bank — a direct refund is faster and avoids fees. Filing a chargeback for a payment we would have refunded anyway may result in loss of access to the Service for fraud-prevention reasons.

10. Currency & Fees

Pro is charged in Ukrainian hryvnia (UAH, currency code 980). If your card was charged in another currency, your bank applied its own conversion rate at the time of payment; the reversal returns the original UAH amount, and any exchange-rate difference between purchase and refund is between you and your bank — we cannot adjust for it.

11. Gifts & Transferred Accounts

Pro entitlement is tied to the account that made the payment and is non-transferable. Refunds are issued only to the card and account used for the original purchase.

12. Contact

All refund matters: hello@flashcards.best.

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